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Welcome to the Tech Support Page for Central York School District! Network Information toc

//**This site has been designed for the staff of the district to find the latest tech support information in the district. Anyone can contribute to it, simply by asking to join the space.**//

On this page, you will find information specific to the **//entire district//**. On the side links, you will find information specific to **//individual buildings//** and other major topics of interest.

**District Resources:**

 * Click here to view District Technology Resources.
 *  //**Power Library -**// Power Library is a wonderful resource, provided free to all schools by the state. While in the district, you can access the Power Library from any computer with an internet connection. From home, you will need a library card number.
 * 1) To access it from home, start by going to [|York Libraries]
 * 2) At the top of the page, you will see the Power Library icon [[image:powerlibrary.gif width="24" height="24"]]. Click on it.
 * 3) On the next page, click on At Home.
 * 4) On the next page, choose a library.
 * 5) On the next page, enter the bar code from your library card.

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School Center
[|Guidelines for Teacher Web Pages] (committee created and approved, fall, 2007) "How To's" for School Center (includes basic guide and updates for 2010/11 & current tips to FAQ's)

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Changing from Entourage to Apple Mail
(The best thing to do is to have your tech assistant do the conversion for you, so you don't risk losing anything.)
 * 1) Go to the Application Folder and Find Mail.
 * 2) Double click to open it. It should open to the set up page.
 * 3) Click continue to get started.
 * 4) Choose Account Type to POP.
 * 5) Account Description - Type in School.
 * 6) Fill in full name and email address.
 * 7) Click Continue
 * 8) Incoming mail server is mail.cysd.k12.pa.us
 * 9) Type in user name and password.
 * 10) Click Continue
 * 11) Authentication - Password
 * 12) Outgoing Mail Server is mail.cysd.k12.pa.us
 * 13) Click continue
 * 14) Import Mailboxes (option in File menu)
 * 15) Import Data from MS Entourage
 * 16) Click off what you want brought over

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Basic Troubleshooting
If your computer is "acting strange", try restarting it before doing anything else. This solves about 50% of the issues.

To Force Quit a program: Option + Apple - ESC. At the dialog box, just choose the application you wish to quit.

__**Freezes**__ If your laptop stops responding, or a particular application stops responding, you’ll see the spinning color pinwheel that won't disappear. Follow these steps (in order) if it happens. Remember, you may loose any unsaved changes, but if it's frozen, you can't save it anyway. • First, try to quit the 'frozen' application by pressing <**Command-Q**> simultaneously. • If that doesn't work, try to Force Quit the application by pressing <**Command-Option-Escape**> simultaneously, then selecting that application from the window displayed and clicking <**Force Quit**>. • Try **Force Quit** more than once before moving to this step. __If your Tech is in the building that day, find him or her__. If all else fails, and you cannot get the Force Quit window to appear, turn on Caps Lock and hold down the power button until the Caps Lock light goes off. Your laptop will shut down. Wait a full minute before restarting your laptop.

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Taking Care of Your Laptop
[|How to clean your screen]


 * Apple recommends** the following to clean your screen:

If your display screen is dusty or you need to clean it, use only water or a mild glass cleaner that contains no alcohol or ammonia. Most office supply stores sell cleaning kits specifically designed for this purpose. Be careful not to use any cleaning products that may scratch or mar the display surface, especially if you are cleaning the screens of Apple portable computers and flat-panel monitors.

To clean your display screen: Turn off the computer or display. You may need to turn off the computer in order to turn off some Apple displays. Dampen a clean, soft, lint-free cloth or paper with water only, or an appropriate mild glass cleaner. Wipe the screen. Do not spray liquid directly on the screen.

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Cool Tech Stuff

 * To take a picture of your entire screen - Apple + Shift - 3. Picture should download to desktop.
 * To take a picture of part of your screen - Apple + Shift - 4, will give you a cross-hair. Drag over the area you want. Picture should download to desktop.
 * By clicking Apple +Shift - 4 and then the space bar, you will notice that the cursor changes to a picture of a camera. You can now just click on a window, icon, widget or almost any other interface element to take a screenshot of it.
 * F9 Key will show you all open windows in all open applications.
 * F10 Key will show you all open windows in your current application.
 * F11 Key will hide all open windows, taking you back to your desktop.
 * F12 Key will bring up your widgets.
 * Mouseposé - each teacher's computer has an application that allows you to pinpoint an area of the screen. To open the application, go to the applications folder and double click on it. You should see this little icon [[image:Picture_1.png width="24" height="18"]] on the toolbar at the top. Click and hold on that icon, which will let you choose settings to customize various features for you.
 * 3-2-1 Timer. Your computer should have a widget that allows you to set a time on your computer. If it does not show, check your widgets (plus sign in the lower left corner). If you have it, just drag to the main screen. If not, check with your tech assistant to get it.
 * The Universal Access option (under System Preferences) has some great features for demonstrating things to the class. **(1)** To zoom in (make things larger) turn on the Zoom feature. Once you do this, Option+Apple - + (plus) will zoom in/Option + Apple - - (minus) will zoom out. **(2)** You can make your cursor pointer larger by clicking on the Mouse and Trackpad tab. At the bottom of the screen you will see a slider to increase the size of the Cursor Size.
 * A PDF is a document that can be read on any computer, even if the document's application is not on that computer. To create a PDF of //any kind// of document, go to File - Print. Click on the PDF button in the lower right corner, drag to Save As PDF.
 * Pair your Apple remote to your computer. This will help prevent other people with remotes from turning on your Front Row application while you're in the middle of doing something. To do it, just hold your remote a few inches away from the screen and then simultaneously hold down the **Menu** and **Fast Forward** buttons for five seconds. You will then see a picture of a remote and a chain appear on the screen letting you know that you have correctly done it. To delete a pairing between the remote and your Mac, open System Preferences, click Security, and then click Unpair in the Security pane (at the bottom right). You may have to enter your Administrator password [teacher logon password] to make changes in the Security pane.
 * If you can never remember keyboard shortcuts, the Grab application is for you. It is located in Applications/Utilities and it has many more options for screenshots than the keyboard shortcuts do. The two main advantages (in my opinion) are timed screenshots and being able to change the pointer type. You can create a timed screenshot by going to the Capture menu, or by pressing Command-Shift-Z. Using this, you can achieve screenshots that are supposedly “impossible”. To change the pointer type, go to the Preferences.

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Posting Teacher Websites to the Media Server

 * Create a website with iWeb
 * Publish the website to a folder on your computer (in iWeb – File>Publish to Folder…). For this example, assume the folder is 'Test'
 * Connect to the media server (if you need help with this, ask your building tech)
 * Mount your home folder
 * Drag the folder with your published website into your Sites folder
 * The URL follows this format (the sample links do not work): [|http://media.cysd.k12.pa.us/~username/folder] where 'folder' is the name of the folder that you copied to the sites folder. The example would be: [|http://media.cysd.k12.pa.us/~jdoe/Test]
 * To make it easy for students and parents to access it, just add a link to that website on your School Center teacher page.

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