North+Hills+Elementary

toc =North Hills Elementary=  Dell Netbook Help Page =__**Tech Information for Everyone**__=

__Basic Troubleshooting__
If your computer is "acting strange" (i.e. it's running very slow, it hesitates before opening things, it won't quit certain applications), try restarting it before doing anything else. This solves about 50% of the issues

__**Freezes**__ If your laptop stops responding, or a particular application stops responding, you’ll see the spinning color pinwheel that won't disappear. Follow these steps (in order) if it happens. Remember, you may lose any unsaved changes, but if it's frozen, you can't save it anyway. 1. First, try to quit the 'frozen' application by pressing <**Comand -Q**> simultaneously.

2. If that doesn't work, try to Force Quit the application by pressing <**Command-Option-Escape**> simultaneously, then selecting that application from the window displayed and clicking <**Force Quit**>.

3. Try **Force Quit** more than once before moving to this step. If all else fails, and you cannot get the Force Quit window to appear, turn on Caps Lock and hold down the power button until the Caps Lock light goes off. Your laptop will shut down. Wait a full minute before restarting your laptop.

__**Wireless Network**__ If you are not hitting the wireless network, try the following instructions. Make sure you have black bars in the airport icon in the menu bar. If you don’t, you need to pull down to NH-Staff. When it asks for a password use the password give to you by your Tech Assistant and then check remember my password. You can also click on the black bars in the menu bar and pull down to "Turn Airport Off", then click on the black bars in the menu bar and pull down to "Turn Airport On".

__**Choosing a Printer**__ To add, click the add button at the top of the window. Make sure you have IP Printer highlighted at the top of the window that pops up. Click behind Address (second line down) and add the printer you want (See Mrs. Eaton) Click behind Name and type the name (See Mrs. Eaton) Hopefully the type of printer will come up automatically, but if not choose type of printer (See Mrs. Eaton) Click on Add (lower right corner) Just click continue on window that comes up next You can then quit out of the Printer Setup Utility and hopefully you can print

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__**How to fill out a help ticket**__
1) Before submitting a ticket, try the suggestions at top. 2) Go to internal web page. 3) Click on Helpdesk. 4) Enter username and password (District password ex: Canoe#52) 5) Select help Desk Ticket on left. 6) Complete the form that details your problem.

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__**Backing up to the Server**__
Use **SAFARI**, NOT Firefox for all server use (Staff Server, Student Server, Web Server).
 * 1) Click on the link.
 * 2) Log in: Username (first initial & last name, ex. lgraybill), Password (your email password) and click "Connect"
 * 3) Select your name from the list that comes up.
 * 4) Drag any folders or documents you have created to the DOCUMENTS folder (They'll still be on your laptop). //**It is very important to put them inside the DOCUMENTS folder so that they are protected...Any files NOT in that folder can be accessed and changed by someone else logged on to the server**//
 * 5) When you're done, take the globe icon and drag it to the trash (This disconnects you from the server). Please note: There is not a HUGE amount of room on the server. Photos, Videos, Music and other large files should be backed up to CD's, DVDs, or an external Pen Drive/Firewire Drive.

Sometimes people find that a file that was stored on the server has been corrupted. In many cases, this is due to working with files while they are still on the server. __Always drag files to the desktop //before// working on them, do not work on them on the server.__ The reason is this: if the server connection has any problems, the file in progress could become corrupted. After you are finished working with a file, drag it back to the server (it will overwrite the previous version as long as you haven't renamed it) and disconnect from the server.
 * Important!**

Download File below to learn how to back up Entourage.

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__Where to Get Equipment and Who to See For Help__
__**Where:**__ __**Library**__: Digital Cameras, Digital Camcorders, DVD/VCR Combo, Interwrite Pads, Laser Disks, Listening Centers, Projectors, Proscope Microscope, Tape Recorders __**Computer Room**__: Lap Top Carts (Must Sign Out), Scanner, Interwrite Board (sign out in library), Smart Boards (Housed in O'Holla and Wertz's Room)

__**Who:**__ __**Miss Eaton:**__ Software Instruction (School Center, Interwrite, Smart Board, Study Island, MIcrosoft Office, etc. Equipment (Setting up projectors, VCR/DVD Player, Interwrite Boards, Smart Boards, etc.) __**Mrs. Eaton (in the computer room):**__ Hardware (Anything that is physically wrong with the computer or printer.)

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Technology Support Personnel
Have a question but don't know who to ask? Check out this site! http://cysdtechsupport.wikispaces.com/District+Technology+Resources

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First Time in Teacher Logic:
Your user name and password are the same - both are your user name. Change the password:
 * Once logged in, click on the "lock" icon in the upper right corner.
 * A window should pop up asking for your old password (which is your user name) and your new pasword.
 * Click Submit.

If experiencing problems using Firefox 3:

 * 1) Go to FF Preferences.
 * 2) Click the Advanced Button.
 * 3) Click the Encryption Tab.
 * 4) Click the Validation Button.
 * 5) Uncheck the line that begins with Use The Online . . ..

Taking Attendance:
Notes:
 * 1) Log into Teacher Logic.
 * 2) Click on the T1 (term one) link.
 * 3) Click on the appropriate class link. Your class list should show up.
 * 4) If a student is Absent, click the Radio Button under the A column.
 * 5) Click Submit.
 * If no one is absent, you open the class list and click the Submit button.
 * Only mark students absent. Students arriving late, leaving early, going on field trips, etc. will be handled by the office.
 * HS teachers - Teacher Logic times out after 10 minutes of non-use (security issue) so you will have to login each period.

Seating Charts:

 * 1) Log in to Teacher Logic
 * 2) Click on the Attendance tab
 * 3) Choose your section
 * 4) In the upper left corner, click "Show by Seating Plan"
 * 5) Click the tab "Edit Seating Plan" (A new window should pop up)
 * 6) In the new window, choose the number of rows and seats per row that you will need to create your new plan and click "Create Seating Plan"
 * 7) The system will insert student names in drop down menus. Put students in seats as you wish.
 * 8) You can print from here to have a hard copy of your seating chart.
 * 9) Click Submit.

Printing Your Class List:
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 * 1) Click on reports button at the top of the window.
 * 2) Choose Class List under Miscellaneous Reports.
 * 3) Select your options in the report options window.
 * 4) Click the generate report button.

__**How to Find Student Passwords**__
1. Passwords may now be found in Teacher Logic. 2. The user name and password that appear in teacher logic are the same for Study Island except you must add @nh to user name.

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__Interwrite Pads__
Need help with Interwrite Pads? Click Here: !

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__Study Island__
Need to know how to edit, remove, or add a class? Click Here:

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__School Center__
Need help with School Center? Check here for the basics (add/delete page, add podcast, add calendar, etc.)

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__**Wikispaces**__
Need help wiith Wikispaces? Click Here:

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You need this to make your class list: [[file:NHMASTERPRS.csv]]
To open this link, you must hold down the control key and click on the file. Then click save to. This will allow you to open it.

How to use PRS with Power Point Presentation. Click here: [[file:How to use PRS with PowerPoint.doc]]
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__iPod Touch__
Directions for creating a quiz and turning a "Discovery Education" Movie into a MP4 to use in the classroom.

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__**How to Print Two-Sided**__
Want to save paper? Print on both sides right from your computer!

To Print Double Sided: 1. Go to File Print 2. Where it says Copies and Pages, pull down to Layout 3. At the bottom it says Two-Sided. Click on the Long-Edged Binding Button. 4. Hit Print

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